On behalf of our client, a unique and luxury Car Dealership, Mayday Personnel are recruiting an experienced Service Advisor for an immediate start. This is a permanent position, working Monday to Friday 8.00am – 6.00pm and every other Saturdays 8.30am – 12.30pm.  

Duties include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.

• Initiating documentation and maintaining customer records and follow up systems.

• Providing customers with estimates, and notifying customer’s promptly when the work is complete.

• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.

• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.

• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.

• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Skills and Experience:

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.

• Able to plan, organise self and meet agreed work deadlines.

• Able to assimilate information quickly and provide considered responses.

• Strong work ethic and adaptable to change.

• Attention to detail and maintains good, accurate quality of work.

• PC/ Web literate.

• Full clean driving licence.

• Retail automotive service experience desirable

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Employee Benefits:

• Competitive Salary with Bonus Scheme and use of company car

• Training and support provided, with excellent development opportunities

• Discounted MOTs, Service & Parts.

• BEN – Employee Assistance Programme.